Company Policies – Terms & Conditions

Product Return/Refund  -  In the event you may need to return any product, there is a 14-day return policy from the date of purchase. You must contact one of our customer service agents via email at care@skinspokenyc.com or come in directly to our store. If by mail, you must make your return to SkinSpoke LTD., Attention: Returns, 158 West 13th Street, NY, NY 10011, also please include in the package your name, contact number and your refund request number.

Returned items must be in good condition and unused. Any returned items deemed not in good condition and used will be returned to sender and denied a refund or return.  Items that have been returned for a refund to your original form of payment will be refunded (a "Return Refund") at the original purchase price plus applicable sales tax, the return shipping charges (if any) and a 20% restocking fee will be deducted from your refund. Please note that in connection with the Return Refund, a refund includes restoring any prior Product Credit or referral credits that you may have used for your purchase to your SkinSpoke Ltd. account. Refunds to your original form of payment will appear on your statement within seven days.  A copy of Skinspoke’s refund policy is available upon request.

Return Credit  -  Items that have been returned for a SkinSpoke Ltd. product credit will be refunded in the form of a product credit (a "Product Credit") at the original purchase price, plus applicable sales tax. If applicable, the return shipping charges will be deducted from the amount of the Product Credit. Product Credit may be redeemed only for the purchase of product on the Site and may not be used for the purchase of gift cards or services.

Product Credit is not transferable and may not be combined with Product Credit belonging to others. At no time may you purchase, sell or barter any Product Credit. Product Credit is not redeemable for cash, unless required by law. The obligations represented by outstanding Product Credit may at any time be assigned to and assumed by any affiliate of, or successor to, the present or any future owner of the SkinSpoke Ltd. website, or any third party under contract with such present or future owner.  You, as a Member, expressly consent to and authorize any such future assignment and assumption of outstanding Product Credit obligations, and you agree to look solely to such assignee in the event of any such transfer.

Updated Cancellation Policy for July - September 2020 - On March 11, the World Health Organization (WHO) declared the outbreak of coronavirus, known as COVID-19, to be a global pandemic. In response to the outbreak during these uncertain times, if there are any changes outside our control, please bear with us and we will be in touch to reschedule. We are waiving cancellation fee until October 31st 2020, please do not come in if you are feeling sick or have been around anyone with Covid-19 symptoms. From November 2020 onwards, the following 24-Hour cancellation policy will apply.

24-Hour Cancellation Policy  -  Due to the high volume of appointment requests that our spa receives, we require a minimum 24 Hour notice to reschedule or cancel an appointment, we reserve the right to charge for the full service booked. If an appointment is made prior to 36 hours and there is an email on file, the system will automatically send you a reminder 36 hours prior to your appointment giving you the opportunity to contact us to confirm, reschedule or cancel your appointment.

If you booked within a 24 hour period, it will be considered a confirmed appointment.  Same day cancellations and missed appointments will result in a full charge for the appointment that was booked.  SkinSpoke might call or email you as a courtesy reminder the day before your booked appointment.

We request a credit card on file in order to reserve and hold your appropriate appointment time slot. 

 Accepting the following credit cards - Mastercard, Visa, American Express, Discover and Apple Pay.

There is a ten ($10) dollars minimum for credit card payment of services and/or products.

Release and Waiver Liability  -  Expectations should be realistic and that you understand that results are not guaranteed.  You fully understand that in skincare, there will be different results from different skin types.  You understand that SkinSpoke Ltd. will do their best to meet your expectation therefore you give permission to SkinSpoke Ltd. to perform any necessary facials, treatments or waxing and will hold SkinSpoke and her staff harmless from any liability that may have a negative reaction.  You hereby voluntarily release, forever discharge, and agree that SkinSpoke LTD., its agents and employees shall not be liable to you for any injury or damage howsoever cause, resulting directly or indirectly from your participation in services offered by SkinSpoke including use of equipment, machines and products, including such claims which alleges negligent acts of omissions of SkinSpoke.  

SkinSpoke is not responsible for your personal property or any lost or stolen items.

All Policies, Terms and Conditions are subject to change.